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charm1996
February 24, 2022
Question

I’m having a problem when adding amounts, it only allows me to add quantities of 0.99 or less, is it something I’m doing or is it the app?

  • February 24, 2022
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

JessT
JessT
February 24, 2022

That's a good question, charm1996.

 

Let's find out if this behavior only happens on the app or when you're using a browser as well.

 

Please sign in to QuickBooks using a mobile browser or your computer's browser, and try creating transactions to see if you can enter rates more than 0.99. If the same thing happens, please contact our QuickBooks Online Support, so they can investigate this behavior.

 

If this only happens on the app, please clear the app's cache, or re-install it.

 

Let me know how the steps work for you. I'm just around to continue to help.

    charm1996Author
    February 25, 2022

    On my laptop there’s no issue but on my phone, as you can see on the video attached, it still doesn’t work even after reinstalling the app. I tried contacting customer support but it tells me it’s unavailable. 

    AlcaeusF
    AlcaeusF
    February 25, 2022

    Hi there, @charm1996.

     

    Thanks for getting back to us here in the Community. Allow me to chime in and help make sure this is taken care of for you.

     

    Since you're still having the same issue after uninstalling/reinstalling the app, I highly suggest reaching out to our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also create a ticket and forward it to our product engineers for further investigation.

     

    Our Support team is available 24/7 (M-F). You can refer to this article for the detailed steps on how to reach them: How and when can I contact Support?

     

    You can also visit our website for more tips and other resources you can use in the future: QBO self-help articles.

     

    Please let me know if you have more questions about this or anything else QuickBooks. I'll be right here ready to assist. Take care.

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