I’ve made the payment, but I still can’t use the service?

I'm here to help you use the service while running your business, @mikicakeville.

If you're having trouble signing in to your account, I recommend using an incognito window or private browser to run and sign in to QuickBooks Online. There may be cache data that caused an issue when using the service. Also, make sure to log in as the master or company admin of the account.

You can use these shortcuts keys to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If signing in to the QBO service is a success, clear the cache to start on a clean slate. It will also enhance your overall browsing experience since it will store new pieces of data. If the issue persists, use a different browser to check if you get the same hurdle.

For additional resources, these articles provide an overview about managing your QBO accounts and how to fix sign-in concerns.

• Get help if you can't sign in to your QuickBooks Online account.
• Update billing, payment, and subscription information in QuickBooks Online.
• Recover your account when you can't sign in.

Also, since you made a payment, you can contact our Care Support team to verify your account if it is activated. They have the necessary tools to review the account status.

Please remember I'm looking forward to your business prosperity. Feel free to comment and tag me (@Jovychris_A) if you need an extra round of assistance with accessing your QuickBooks service. Anytime I can help you here. Stay safe!