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August 12, 2023
Question

I wanted to re-subscribe and bought the one-year deal but could update with the existing one and the end of the opening one. need to fix.

  • August 12, 2023
  • 1 reply
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1 reply

Rubielyn_J
August 12, 2023

Thank you for reaching out regarding your subscription matter, @info1938.

 

It sounds like you've taken the step to re-subscribe by purchasing a one-year deal. However, it appears there's an issue with updating the existing subscription with the new one until the current subscription period comes to an end.

 

I'm here to assist you in resolving this situation and ensuring a smooth transition to your new subscription. 

 

Before that, may I know if you receive any error messages when reactivating your QuickBooks plan? Any additional information you can provide would be greatly appreciated. Our goal is to ensure that we offer you precise steps and accurate information to resolve this matter.

 

Furthermore, I suggest getting in touch with our support team, as they possess the necessary tools to examine your account within a secure environment and provide assistance with any subscription-related issues.

 

Here's how:

 

  1. In your QuickBooks Online company, click (?) Help.
  2. Choose either tab to get started:
  • Assistant: Get quick, personalized answers. Type a question or topic you need help with.
  • Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
    • Start a chat with a QuickBooks support expert online.

 

If you need to make changes to your QuickBooks Online subscription, you can review this resource for details. It includes steps for managing your company details, viewing your subscription information, updating your credit card, and making modifications to your billing details: How to update your subscription and billing details.

 

If you have additional queries, don't hesitate to get back to this thread. Looking forward to collaborating with you to get things back on track.