I was cut off after working 1 hour on chat with an agent. He was just about to answer my query. Does Quickbooks cut you off from chat after 1 hour?

Welcome to the QuickBooks Community, @lornacullinan-gm.

The call may have been disconnected. You can reach out again to our phone support team within business hours (Monday to Friday 9:30 AM to 6:00 PM). If you have a handy copy of your case number, you can provide it to the next available agent to review your conversation with the previous representative and continue where you left off. If none, they can still review your case by pulling up your account.

You can also post your QuickBooks related questions here in the Community. There are a lot of Community backers, QuickBooks experts, and other users that can help you with your queries. 

In case you need helpful articles to guide you in performing QuickBooks tasks, feel free to visit our Help articles page. From there, you can easily search for topics you need. You can also bookmark the articles for easy access in the future.

Feel free to get back here if you have any QuickBooks-related concerns. I got your back. Take care always.