Is [removed]@intuit.com a valid QB email? Has anyone encountered a situation where QBO customer care requested to be added as an admin on your QB account to resolve an issue?

How did you contact Support? Intuit.com is their email domain, but I'd be surprised if they asked you to invite them to investigate your problem.

Hello, Jessica. I want to provide information regarding QuickBooks Online (QBO) customer care procedures.

Yes, the email address is valid and our updates will always be sent with the @intuit.com domain. You can check this article for more details: Identify suspicious activity, phishing scams, and potential fraud.

This request happens when there's a need to further investigate your account if we can't reproduce the issue on our end. However, the process still requires approval from the master admin. You have the right to allow or decline approval requests if you're uncomfortable. 

Additionally, I would appreciate it if you could share your issue regarding reconciliation and the specific error message you have encountered. This way, I can check if there's a resolution that I can share with you.

Furthermore, if you plan on generating reconciliation reports, you can refer to this Community article: View, print, or export a reconciliation report in QuickBooks Online.

If you have any further questions or concerns about email addresses, the Community team is only a comment away. I'll be available to address your queries through this thread. Stay safe.