OTP no receiving on registered mobile number

I'm sad to hear that you're experiencing an issue receiving OTP in your QBO account, @useraccounts49.

Rest assured, I'm here to provide clarity and insights about this matter.

Upon reviewing our system, I can affirm that there is an ongoing investigation concerning SMS OTP when logging in due to the new Government Mandate. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

If you haven't already, I recommend reaching out to our support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

Here's how: 

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat with a human.
• Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
  • Start a chat with a QuickBooks support expert online.

For now, utilize email as an alternative. Just be sure to remove the phone number when using this option.

I'm also including these resources that offer guidance on retrieving your data, files, recent activity on your account, and methods for changing sign-in information in the Intuit Account Manager:

• Access and manage your data from your Intuit Account
• Update or change your Intuit Account sign-in information.

While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!