Record returned and refund

I've got you covered, SSK.

I'll ensure you can refund your customer without a moment's delay in QuickBooks Online. 

We have three ways of refunding customers. These are the following: 

   1. Credit note:

• If your customer wants to reduce their current open balance immediately.
• You can use this to record a customer's invoice payment.
• They can use all of their credit memo or a portion of it.
• Credit memos impact sales reports, even if you don't apply them to invoices.

    2. Delayed Credit: 

• If you want to track a client's credit for future use.
• They want it to affect their current open balance after some time.
• This will only impact the sales report once you apply them to invoices.
• You can add this to future invoices as a line item.

    3. Refund receipt:

• Sometimes a customer can be dissatisfied with your product or service.

To do this, follow the steps below:

1. Go to the Plus icon and select the appropriate form you want to record.
2. Pick the customer name in the drop-down.
3. Complete the necessary fields. Add Memo if needed for future use. 
4. Click Save and close. 

For more details, see the following articles below: 

• Create and apply credit notes or delayed credits in QuickBooks Online.
• Void or refund customer payments in QuickBooks Online

You can read the following articles in your leisure time to learn how to reimburse customers, void payments you process, and other similar topics: 

•  Sales and customers
• Record a customer refund or supplier refund in QuickBooks Online

Remember that you can always ask me about any topics or other processes within QuickBooks. I'm always ready to work with you again. Take care.