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A
AnalogyConsulting
November 19, 2024
Question

We can’t save your transaction right now. Your taxes are still being calculated.

  • November 19, 2024
  • 1 reply
  • 0 views
Is anyone else excessively annoyed that Intuit decided to slap up a canned message about calculating taxes when trying to save even on invoices where no tax is applied?

    1 reply

    J
    JamaicaA
    November 19, 2024

    Saving an entry and accurately calculating taxes is crucial for a business, AnalogyConsulting. We can troubleshoot to eliminate the error.

     

    I recognize the significance of creating a transaction or saving an invoice with no taxes smoothly. Sometimes, this odd behavior happens due to browser-related concerns. In the meantime, access your QuickBooks account using an incognito or private browsing window to determine if the issue is related to the webpage.

     

    Here are the keyboard shortcuts you can utilize:

     

    • For Firefox, press Ctrl + Shift + P
    • For Chrome, press Ctrl + Shift + N
    • For Safari, hold down Command + Shift + N

     

    Once there, log in to your QuickBooks account to create and save an entry, then check if the error disappears successfully. If it works, I suggest clearing your default browser's cache. Otherwise, utilize other supported browsers as alternatives.

     

    See this article to learn how to register customer settlements: Record invoice payments in QuickBooks Online.

     

    If you need to combine the payments, put them in the Undeposited Funds account. This way, you can group multiple payments into one deposit.

     

    Respond below for further assistance with invoices or sales tax tracking, or start a new post in the Community. We're committed to fixing any challenges. Keep safe.

    A
    AnalogyConsultingAuthor
    November 19, 2024

    Still the same issue in an incognito tab. Taxes were already calculated. I simply changed the invoice date, clicked Save, and the same error arose.  It works the second time you click it. 

     

    I have a lingering feeling that the devs tossed this error in place of not being able to save fast enough and displaying this 'error' in an attempt to hide the delay. 

     

    Anyone else want to chime in with their experiences?

     

     

    L
    LeizylM
    November 19, 2024

    Thank you for getting back to us, AnalogyConsulting. I appreciate you for trying the recommended steps provided by my colleague above. I'm here to route you to the best support available.

     

    Since the issue persists, we recommend reaching out to our QuickBooks Online Support Experts for further assistance. They have the expertise to investigate the problem more thoroughly and provide you with a tailored solution.

     

    Here's how to reach them:

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in Talk to a human, then press Enter.
    3. Select Contact Support Team.
    4. Type again Talk to a human and click Contact Support Team.
    5. Choose a way to connect with us.

     

    Additionally, I’m excited to share some valuable resources that will help you effectively manage your sales receipts in QBO. These resources cover how to personalize the sales form and add discounts. Ensuring you have the tools to streamline your donation entries and enhance your overall experience.

     

     

    Your experience is paramount to us. I want you to know that the Community team is always here to assist you with any future QBO inquiries. If you have questions about other sales forms or entries, reply below. We're dedicated to providing the support you need every step of the way.

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