We have a bill in QB which was marked as paid from Wise account. Now, the bank feed was completed and this payment needs to be matched, but QB does not find the bill.

Welcome to the Community, @accounts-chern-c.

Let me help you go over to your account and have those transactions matched via QuickBooks Online.

When matching bill payments within the banking section, QuickBooks Online looks for open transactions to match them. Below are the following criteria that could prevent the program from matching the payments:

• Verify that the transaction has not been reconciled or cleared

• Verify the transaction was entered using the same bank account

• Make sure the QuickBooks Online transaction has not been previously matched to another bank downloaded transaction

• If it is a deposit or payment received, make sure it is not on the Bank Deposit page (Undeposited).

If it's not finding any possible matches, you can manually search for the transactions using the Find Match option.

Here's how:

1. In the For Review tab, select a transaction.

2. Choose Find Match.

3. Search and select the transactions.

The following articles are good references. This will give you more information regarding the matching process in QuickBooks Online. Also, this provides you link on how to handle transactions that were incorrectly matched as well as the steps you need to take before reconciling your account:

• Categorize and match online bank transactions in QuickBooks Online

• Reconcile an account in QuickBooks Online

You can always get back to me if you have any other banking concerns. I'd be more than willing to lend you a hand.