Skip to main content
U
userservice2
December 16, 2020
Question

When I opened online payment, some information was wrongly filled, which made my online payment function unavailable. Please help me change it. I need to use it，thanks

  • December 16, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

M
MadelynC
December 16, 2020

I’m here to share a way so your customers can send their payments, @userservice2.

 

I know how useful online payment is. As of the moment, the feature is available in the United States and Canada QuickBooks Online account only.

 

Since you’re using a global QBO account, you may consider adding your account number in the sales form. This way, your customers can send payments electronically. You can follow the instructions below to do it:

 

  1. Go to the Gear icon.
  2. Select Custom form styles under You Company. 
  3. Choose the template you’re using, and then hit Edit.
  4. Click the Content tab.
  5. Select the pencil icon in the last part of the form.
  6. You can enter your account number in the Your payment details or in the footer box. You can also include it in your email.
  7. Press Done.

I’ve also added an article about creating custom templates for forms. So you can control how they look and what information you need to include.


I’ll be here anytime to assist if you have other concerns or follow-up questions with setting up payment details in QuickBooks. Take care.

U
userservice2Author
December 18, 2020

I use United States QuickBooks online account. When opening online payment, there is an error when inputting SSN, and then the payment function is cancelled. Can you help us correct the error and restart the online payment function

Kristine Mae
Kristine Mae
December 18, 2020

Let's get this reactivated, Userservice2.

 

I'd like to know more about this, though. What specific error message did you encounter? It'll help me provide you with the right steps to fix it. Or, I can also check if there's an open case the same as yours.
 

In the meantime, let's ensure the SSN you entered is correct.

 

On the other hand, we can also let our Payments support check your account. They can verify why you encountered an error.

 

Let me include this article for future reference: Take and process payments in QuickBooks Online.

 

Don't hesitate to reach out to us again. The Community is open 24/7 to help you. Keep safe!

 

 

 

 

U
userservice2Author
December 22, 2020

"We can't turn on payments for you. Why? There are several possible reasons. Often, this decision is related to the type of products or services you sell. We value your business and regret that we can't help you process payments."

 

i receive this mail, i don't kown where is wrong. please help me reopen online payment

Terms & ConditionsAccessibility statement