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October 2, 2021
Question

When I reopen the saved PO the ship to field dismiss the early entered data. Can you please advise why do this happens?

  • October 2, 2021
  • 1 reply
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1 reply

October 2, 2021

Let me help share insights about the data of your purchase order, @jasmin-karamany.

 

To make sure we're on the same page, I did try recreating your transaction using one of our test drives and the field in question did not dismiss its data after closing it.

 

Therefore, to ensure the name entered on the Ship to field won't get dismissed, let's consider deleting and recreating your purchase order. To do so, start by clicking the More menu on a purchase order and selecting Delete.

 

Once done, go ahead and recreate your PO making sure to enter the same information using the steps in this article: Create and Send Purchase Orders in QuickBooks Online.

 

But if you get the same results after following the suggestion above, it's best to contact our Customer Care Support. This way, we can let our engineering team investigate further why this happens. to do so:

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter Ship To field on a purchase order is blank in the What can we help you with? field.
  5. Select Continue.
  6. Click Chat with us.

 

Finally, I'm adding this reference for your guidance on how to proceed once your supplier accepts your purchase order: Add Purchase Orders to expenses, Bills, or Cheques in QuickBooks Online.

 

That should get you back on track. I'm just a post away if you have any other questions about managing your purchase orders. I'll be here to help you out. Take care and stay safe!