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T
tlheah
March 20, 2022
Question

Where is the Show Existing link in our transactions? Why was it removed??

  • March 20, 2022
  • 2 replies
  • 0 views
There used to be a link "Show Existing" under Attachments where if we click we can Add unlinked Attachments to that Transaction. I just noticed it wasn't there anymore. Can you restore this?

2 replies

A
Archie_B
March 20, 2022

It's good to see you here in the Community, tlheah.

 

Can you give us a few more details and what kind of transaction you're trying to add? I'd appreciate it if you can also provide a screenshot of the transaction you're trying to create.

 

This way, we can give you relevant information and specific troubleshooting steps to address your concerns.

 

Also, feel free to check out our Help Support page for related post and articles that might answer your questions.

 

I wanna make sure I got you covered. Leave a comment below to add more details or any follow-up questions. I'll be here to check on your response. Have a great day!

T
tlheahAuthor
March 20, 2022

Please see attached.

Under Attachment, there used to be a "Show Existing" clickable link, which enables us to add unlinked Attachments to that particular Transaction.

But now its no longer there

katherinejoyceO
katherinejoyceO
March 20, 2022

Thanks for coming back with more details of your concern, @tlheah. 

 

It seems like you're experiencing a browser-related issue. Please know that QuickBooks Online uses cache to load the page quickly. However, it may cause issues when it gets full. 

 

To confirm, we can use an incognito or private browser. You can use the following keyboard shortcut keys according to your preferred regular browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Log in to your QuickBooks account, then check if the Show Existing link in your transactions button is there. If that works, follow the steps to clear your main browser's cache. 

 

Otherwise, try using another supported, up-to-date browser.

 

Let me know if you have other questions. I'm always around to help. 

V
vdamato
April 18, 2022

I just opened a ticket on this and the first responses involved browser caching...use a different browser and finally...the link never existed! Talk about gaslighting!

 

Bring back the "Show Existing" link.

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