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November 15, 2024
Question

Why did quickbooks stop allowing 3rd party merchant accounts transactions to not show payee anymore

  • November 15, 2024
  • 0 replies
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We started using square as our merchant account because rates are lower than QuickBooks, after we asked QuickBooks agents several times to give us a competitive rate and they never would do so, or even a courtesy response on this question, and now QuickBooks has gone really over the edge and said going forward, they will not allow any 3rd party account transactions. So as of today, we are showing dollar amounts in the QuickBooks bank register with no names of the payee thereby creating another major bookkeeping problem for our CPA who will now have to go and try to match all them all up, at a cost of $200 hour, thereby causing us a unexpected major additional expense. When we purchased QuickBooks, it was based on the fact that 3rd party apps could be used with QuickBooks. It appears they want to now create a monopoly and force you to use only their merchant account app to collect money, which in our case is almost 1% more per transaction. Also we were able to add the square button to the invoices we sent out and that is no longer allowed. Since their last update it has been a nightmare for our accounting team. I am disgusted and disappointed with their lack of caring for their customers and the hell they created for our team and our invoicing collections by our team. It appears that their ranking out of a 10 have fallen to a 7 and I guess I know why. Ted W.