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safia-yusuf-real
April 6, 2022
Question

Why is the subscribe button not working after I have put all the bank details?

  • April 6, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

KlentB
KlentB
April 6, 2022

I'll help you fix this, safia-yusuf-real.

 

Unresponsive buttons are usually caused by the accumulated temporary internet files in the browser. To isolate the issue, you can resubscribe to QBO using an incognito or private window. Here are the shortcut keys:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox & Microsoft Edge
  • Command + Shift + N for Safari

If you're now able to subscribe successfully, go back to your regular browser and then clear its cache to enhance your browsing experience. You can also switch to other supported browsers as an alternative.

 

In addition, here's an article that will help you manage your payment method and QBO subscription plan: Update billing, payment, and subscription.

 

Feel welcome to reach out to me again with any concerns you may have. The Community always has your back.

KlentB
KlentB
April 7, 2022

Hi safia-yusuf-real,

Hope you’re doing great. I wanted to see how everything is going about your concern yesterday. We're you able to subscribe? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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