Why isn't the trial balance picking up transactions from other accounts for example grant income is picking information from one source only?

The trial balance in QuickBooks pulls information from the general ledger, Robinah. We can adjust a few things in the report to display transactions from other accounts.

Before proceeding, I would like to know what source you're referring to. Can you confirm which accounts you anticipate will be listed under the grant income category? Are there specific transactions or dates where you notice discrepancies? Please know any additional information can help me provide a more accurate resolution.

Meanwhile, the Trial Balance is a report that enumerates all general ledger account balances at a specified time, displaying debits and credits to ensure the accuracy of your books. With this, whether the Grant income is a parent or subaccount, or if you have other Income accounts, it will show on the report.

Additionally, I recommend reviewing the Reporting period and the Accounting method set for the Trial balance. If the transactions recorded in other accounts fall outside the specified date range or basis, they won’t appear in the report.

Moreover, refer to this article to learn more about tailoring your financial reports: Customise reports in QuickBooks Online.

Furthermore, you can set a schedule and email information for a memorised report in QuickBooks Online to send it regularly.

Communicate in the comment section with me for additional assistance in figuring out the trial balance. Any concerns about personalising or memorising a report are welcome. Stay safe.