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August 20, 2021
Question

Bank updates not working for Standard Bank South Africa for over a month now. Reported to QBO who are "working on it". Anybody else having the same problem? (Error 155)

  • August 20, 2021
  • 2 replies
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Original commenter did not share additional details

2 replies

MichelleBh
August 20, 2021

You're correct that our engineers are still working on this problem, @colin-fulton.

 

I understand how important it's to connect the bank to QuickBooks Online. Allow me to provide an alternative way, so you can review your transactions in your account speedily. 

 

The Standard Bank error 155 means that your Financial Institution (FI) isn't allowing QuickBooks to connect and retrieve your data. Our engineers are still communicating with your FI to follow up when they're going to re-authorize the connections. 

 

For more details, visit this article: Fix bank error 155

 

Rest assured that once the connection is re-established, QuickBooks will notify you by email. You can also contact your bank to ask update or further information about this matter. 
 

As a workaround, I'd recommend importing the bank transactions manually. This way, you can categorise and reconcile the account regularly. 

 

Follow the steps below: 

  1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
  2. Go to the Banking tab on the left side.
  3. Click the Link account drop-down and choose Upload from file.
  4. Tap Browse and pick the data.

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

 

For more information, check out this article: Manually upload transactions in QuickBooks.

 

Feel easy to click these links below to resolve other banking errors, missing and duplicate transactions in QuickBooks. 

 

 

I'd be pleased to listen if you have other problems with your account.  Keep your life safe and fit, especially during this pandemic. 

August 23, 2021

Yes I am having the same issue - Standard Bank updated 39 days ago!

 

Yes.. we do know how to import transactions ... but why should you inconvenience a business owner to send you a downloaded bank statement to be able to do your work.

 

If you phone the Quick Books Helpdesk - you get the same answer, day in and day out, "Our Banking engineers are working on it".  Working on it for 39 days?

 

I am sure Quick Books can do better than this?

August 23, 2021

100% agree.

The response from QBO (Michelle) is the first time I have had useable information as feedback. I have submitted a complaint to Standard Bank (just now) as QBO lays the blame squarely at their feet. Suggest everyone with the same problem submits a complaint to Standard Bank. [email address removed]

Kind Regards

Colin.

August 30, 2021

This is a terrible situation...

Please fix this Quickbooks,,,, it was working before!

I'll complain to Standard Bank SA.... this can't go on..... it's being MONTHS!

Please help!