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ruth10
February 28, 2022
Question

Cannot access my clients when using Microsoft Edge. What is the problem?

  • February 28, 2022
  • 1 reply
  • 0 views
We have been using Microsoft Edge to run QuickBooks Online for a few years. This week end we have got the message that we do not have access to QBO after sign in and password have been accepted as accurate. When we select a company from our company list (no matter which company) we get the message 'access denied'

1 reply

S
SarahannC
February 28, 2022

Let me show you some ways on how to fix it, ruth10.

 

You should still be able to access your client's QuickBooks company using Microsoft Edge version 75 or newer. If your browser isn't currently running the supported version, make sure to use version 75 or newer. 

 

On the other hand, if you're using Microsoft Edge version 75 or newer, we can open your browser in a private window. It isolates the cache, which is the common cause of unusual behaviors in browsers. 

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If that works, go back to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

 

If it persists, you can reach out to your client and ask them to double-check your status. If needed, your client can re-invite your account. Once you receive an email from them, make sure to sign in with your correct credentials. This way, you'll be able to access their QuickBooks company smoothly.

 

For future reference, read through this article to learn more about opening and reviewing clients' QuickBooks Online account. It also covers links to a different topic that can help you in opening your client's QuickBooks account. 

 

Please comment below if you still need assistance. I'll be around to help. Take care and have a good one, ruth10!

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