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xb3r
May 28, 2022
Question

I am unable to download the bank transaction from Thursday 26/05. All i am getting is (102) error. Can someone please help??thanks

  • May 28, 2022
  • 2 replies
  • 0 views
I am unable to download the bank transaction from Thursday 26/05. All i am getting is (102) error. Can someone please help?? thanks

2 replies

R
ReymondO
May 28, 2022

Hi there, @xb3r.

 

Thanks for sharing your concern in the QuickBooks Community page. Let's fix the error message so you can back to your business. 

Bank error 102 usually means there may be a problem from your bank's end. Their website may be undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. Here's what to do to resolve the error.

 

Firstly, perform a manual update to refresh your bank connection in QuickBooks. Let me show you how:

 

  1. Sign in to QuickBooks Online.
  2. Click the Bookkeeping or Banking menu and select Transactions.
  3. Go to Banking (Take me there) and select Update.

 

If you still see an error, check the bank and credit card's website to make sure everything is working on their end.

 

  1. Sign in to your bank or credit card's website.  If you can't sign in, reach out to your bank or credit card company about the next steps.
  2. Look for any messages, notifications, or alerts. This should tell you if something isn't working.
  3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

 

To know more about the process above and all other recommended troubleshooting steps, you can check out this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Once your transactions are downloaded, you'll have to review and/or match them to the existing entries in QuickBooks. This way, you can keep your account updated. Please refer to this article for the step-by-step guide: Categorise online bank transactions in QuickBooks Online.

 

I'd be pleased to listen if you have other problems with your account, @xb3r. Have a great weekend. 

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xb3rAuthor
May 28, 2022

Hi @ReymondO 

 

Thank you for your reply.

 

I tried all possible solutions to fix the issue but still failed to solve it.

 

The bank website is working perfectly fine and no maintenance is going on the bank's side.

 

It seems an issue with the Quickbook's end. Can you please advise the emergency way to resolve this matter? How I can contact Quickbook under emergency circumstances.

 

Thank you

S
SarahannC
May 28, 2022

Appreciate you for getting back to us and trying to check any maintenance going on the bank's side, xb3r.

 

Since everything works well on the bank's side, I'd like to ask for the name of your financial intuition (bank). This helps me check if there's an going issue with our end. Please reply below.
 

In the meantime, you can manually upload the bank transactions using the CSV file to continue bringing them to QuickBooks. You'll have to download transactions from your bank by logging in to your bank's website. Then, follow the given instructions on how to download transactions and save the file on your desktop or anywhere you can easily find it. 

 

Once done, upload them to your book by following these steps:

 

  1. Sign to your QBO account and select Transactions on the left panel.
  2. Click Link account drop-down arrow.
  3. Select Upload from file. Then, click the file you've saved on your computer.
     

You can use these articles as additional reference in fixing bank upload errors, categorizing transactions, and the reconciliation workflow in QBO:

 

 

Let me know if you have other questions about bank transactions. We're all right here to assist you anytime. Stay safe.

A
avdwest
June 14, 2022

Has this issue been resolved? We've been having the same problem since 06/06 with no solutions from the banking team. Also no problems on the bank's side in terms of maintenance or their platform. 

J
JonpriL
June 14, 2022

I hear you, @avdwest.

 

I want to ensure this matter is addressed timely by sharing updates so you can get your latest transactions from First National bank.

 

As of this time, the investigation with regards to the connection error of your bank account in QuickBooks Online has been investigated. However, we're unable to provide the exact turnaround time for a resolution. Rest assured, our banking, together with our engineering team is in all hands working to fix this as soon as possible.

 

Please know that all updates will be sent via the email address you've entered on file saying you haven't heard of any solutions from our team online. For now, let's consider manually uploading your transactions as the workaround.

 

You can do so by following the instructions shared by my colleague, @SarahannC, for reference. I'm also including this article to avoid issues in uploading your transactions: Fix Issues while Importing Bank Transactions using CSV File Format.

 

Now you're able to upload and get the list of your latest transactions. And here is the reference you can use to review and put them into the correct accounts in QBO: Categorise and Match Online Bank Transactions in QuickBooks Online.

 

We appreciate your patience as we're working on this. Don't forget to tag my name, @JonpriL, if you've got other concerns about online banking and uploading transactions in QuickBooks. Take care and stay safe, @avdwest!

A
avdwest
June 15, 2022

Thank you for the response @JonpriL 

 

We would like to avoid doing a manual upload as we may get duplicate transactions doing it this way.

 

We would prefer the issue to be resolved as soon as possible so we can download the transactions. 

 

I understand you don't know what the turnaround time for the solution will be, but I don't think it is unreasonable for us to expect it to be resolved by now since it has been 7 business days of it not working. This has caused a great disruption in our business. 

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