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April 20, 2021
Question

I by mistakenly made an trial account that I would like to cancel I've followed the guides, but I can't find the place where I can cancel it

  • April 20, 2021
  • 1 reply
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Original commenter did not share additional details

1 reply

April 20, 2021

Hello there, dkondic. Good day!

 

I'll make sure to provide the steps on where to cancel a trial account.

 

The 30-day trial will be canceled after the trial period. However, if you want to cancel it now, you can still do it. Make sure you have the right access (Master/Company Administrator) to cancel your trial account. Here's how:

 

  1. Log in to your QBO account. Then, go to the Gear icon.
  2. Select Account and Settings.
  3. Choose Billing & Subscription on the left menu.
  4. In the QuickBooks section, click the Cancel trial link.
  5. Click Continue to cancel and follow the on-screen instruction.

    This is a sample screenshot. In your case, you'll see Cancel trial.

 

Once canceled, your account will stay under the Canceled Companies section when you log in. You can still view your data, and we'll delete your data. With that, you won't be able to access it after a year.

I recommend the following article for further insight into this, such as what happens with your data after.

 

Visit here anytime if you have other questions about QuickBooks. I'm here whenever you need assistance with the product. Take care and enjoy your day.

dkondicAuthor
April 20, 2021

The Billing option isn't on the left menu this is all that there is:

 

katherinejoyceO
April 20, 2021

Thanks for your swift reply, @dkondic. As an additional insight, You'll need to log in as an admin user so you'll see the Billing info. Then, follow the steps to cancel it shared by my peer above. 

 

If you're still unable to see the option after signing in as an admin user, try using another supported browser. It could be that you're experiencing a browser-related issue. 

 

If the issue persists, I'd recommend contacting our Customer Care team to cancel it for you. 

 

Feel free to get back if you have additional concerns. I'll be here to attend to all your needs.