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info-lizatlancas
July 9, 2022
Question

I'm receiving a number of 'bounced' emails when sending out emails to clients. The clients addresses are correct. Can anyone give me any pointers on what the problem is?

  • July 9, 2022
  • 1 reply
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1 reply

A
AbegailS_
July 9, 2022

Hi there, @info-lizatlancas. 

 

I know you've spent a lot of time on this already. I'm here to provide the reason why you're getting bounced emails when sending emails in QuickBooks Online (QBO).

 

Currently, the investigation related to bounced emails is still in progress. I'd recommend reaching out to our QuickBooks Support Team so that you'll be added to the list of affected users. Rest assured that you'll receive updates about the status of the issue.

 

In keeping with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.  You'll first have to check out our support hours to ensure we can assist you on time. Here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose the Chat with us option to connect. 

 

Additionally, I've added an article that'll guide you in personalising your sales forms in QuickBooks Online. This helps you add the info that matters most to your business: Customise Invoices, Quotes, and Sales Receipts.

 

Please keep me updated on how it goes in the comments below. If there's anything else you need or concerns about managing your emails and other income transactions in QBO. I'm always here to help.

A
Andrew124
August 15, 2022

An update has now been issued by Quickbooks on this - and the update is ... there is no change. They are still working on a resolution. In other words they don't know what to do?

 

Having said that things have subtly changed - they now don't tell you when an invoice has bounced. I'm no longer getting bounced email errors and yet my customers are reporting non-receipt.

 

So Quickbooks way of dealing with this appears to be simply trying to make sure its customers don't know what's really going on?

MJoy_D
MJoy_D
August 15, 2022

Thank you for posting here in the Community, @Andrew124.

 

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link. 

 

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.

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