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MandydeMoet
August 10, 2021
Question

Official complaint about qbo service

  • August 10, 2021
  • 1 reply
  • 0 views
Where do I go to complain about an ongoing issue. It has been three weeks and the only response I get from the QBCare team is that my issue has been escalated.

1 reply

Kristine Mae
Kristine Mae
August 10, 2021

It's not the kind of service we want our customers to experience, MandydeMoet. At Intuit, we do our best to provide the best service. 

 

In your case, your issue has been escalated. I know it's taking some time than it should be. Rest assured, though, that our customer care support is doing their best to resolve it.

 

However, if you still want to file a complaint, let me guide you. You'll have to get in touch with our customer care support and provide them the complaint details. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Enter "I need a human" in the Type something field.
  3. Select Contact Support Team.
  4. Enter "I need a human" again in the Type something field, then click No, I still need help.
  5. Select Contact Support Team.
  6. Click Chat with us. 

Let me add the help articles that you can check to better guide you with using QuickBooks Online: QuickBooks Support.

 

If you have other concerns, the Community is available 24/7. Feel free to visit us anytime. Take care!

M
mellowredwc1
August 11, 2021

Thanks for the response, but that is just sending me back to stage 1.  It will be yet another ongoing cycle.  Before this issue, I had an enquiry that also has not been resolved.  That started 5 weeks ago.

 

I have no issue with the ladies in the QB Support Team.  They are helpful and efficient and are, unfortunately, starting to bear the brunt of my increasing distress.

 

The issue is the fact that we are not allowed to communicate directly with your back-office or billing departments.  It does not seem possible that any issue can take 3 weeks to resolve - even when it has be escalated several times.  This makes me think that there is another problem that is not being communicated to me.

 

Your software is the best there is for the small businesses that I deal with.  It has all the features that each one requires.  But your back-end service needs to be improved.  

 

 

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