Please provide steps to allocate a VAT refund as QB gives tax allocation error and won't allow entry

Hi there, natasha.

I want to ensure I can provide the accurate steps in tracking your VAT refund.

Beforehand, may I know how you recorded the refund and the error message you encountered in QuickBooks Online? Adding additional details will help us provide accurate steps in tracking the amount. A screenshot would be a great help, too.

We look forward to hearing from you soon and helping you track the refund accurately.