Question

Renew subscription not working. Something's not quite right Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us.

Forum|Forum|6 years ago
September 27, 2019
3 replies
0 views

Something's not quite right

Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us.

QuickBooks Accountant Online

R

RaymondJayO

Welcome back to the Community, tlelectrical88.

Here are the possible reasons you’re seeing the error when reactivating the subscription:

You have no user access rights.
Account number is invalid.
The card is over the limit or expired.
The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement.
The browser’s cache is full.

When you resubscribe, you’ll first need to be the Master Admin or Company Admin to update the payment information for your account. If not, you’ll need to contact the administrator to have your user rights changed.

Second, make sure to enter the correct Credit or Debit card number in the Payment Information page.

Third, you’ll have to check the card’s expiration date to determine if it’s already expired or not.

Fourth, make sure the billing address doesn't include any special characters, especially accents and hyphens. You’ll have to verify if the Billing Address in QuickBooks is the same as the one shown on your credit card statement. For more information about this process, go through this article: https://community.intuit.com/articles/1769732.

If the steps above don’t work, let’s access your QBO company through a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache. Make sure to use correct login credentials. Here are the keyboard shortcuts:

For Chrome, press Ctrl + Shift + N.
For Internet Explorer or Firefox, hit Ctrl + Shift + P.
For Safari, hold down Command + Shift + N.

Then, resubscribe your account. If it works, let’s clear the cache of your regular browser. This helps the browser to function efficiently. You can also use other compatible browsers if private browsing doesn’t work.

Visit this article: https://community.intuit.com/browse/quickbooks-accountant-za-en-youraccount. This link provides useful resources on how to effectively manage your account, users, billing, and subscription details.

I’m here anytime you have other concerns. I’m looking forward to the success of your account renewal, tlelectrical88.

D

Dash27

This needs to be fixed! Having this problem in Jan 2020 so this has been going on for a few months. QBO what are you doing to correct???

Adrian_A

This isn't the kind of experience that we want you to encounter, Dash27.

I'll take it as you're unable to resubscribe after you have been removed from wholesale billing. Our engineers are still in the process of finding the reason why you're unable to resubscribe.

While we are working to fix this issue, I'd recommend contacting our Customer Support team so you'll be added to the list of those affected users. Let me guide you with these steps:

Click the ? Help icon.
Click Contact Us.
Enter I'm unable to resubscribe as your keyword.
Click Let's talk.
In the Choose a way to connect with us page, select either Start messaging or Get a callback.

I've also added these articles that has the information about Wholesale billing:

We appreciate your patience while we're working to have this issue a fix.

1

1231 4615 3554 009

not can process paid with credit card because result error internal server

J

JonpriL

Hello @1231 4615 3554 009,

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you received an error while you're updating your subscription.

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

Google Chrome: Ctrl + Shift + N
Internet Explorer and Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser instead.

I've also included this helpful article in case you need some ideas about managing your account and transactions: QBO Self-help.

Feel free to visit us again, if you have any other questions with QuickBooks. Always here to help.

A

Ali abdallah

Please i need help i cant renew my subscription

Shbscription error check back later

A

AbegailS_

Hello there, Ali.

Thanks for posting in the Community. I'm here to help ensure you can renew your subscription in QuickBooks.

I have a few troubleshooting steps you can try to check if this is a cache related issue. There are times that the piled-up cache in your regular browser caused this unusual behavior.

Let’s start by logging in to your QuickBooks Online account using a private window. This mode prevents the system from using stored internet history, passwords, or cookies.

Use these keyboard shortcuts depending on the browser you're using:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, here's how to delete or disable cache and temporary internet files in your web browser.

Once you're done clearing your browser's cache, restart your browser for the changes to take effect. If not, try using other browsers.

On the other note, I wanted to share with you a link where you can find more topics about managing your account. Please check it out.

Reach out to me if you need further assistance while working in QBO. I’ll be right here to help and make sure you’re taken care of. Have a great day!

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