Since updating my QuickBooks and paying subscription I cannot access my company files it keeps on telling me it's deleted or cancelled please help

Hello there, Stich. I aim to ensure you'll able to access your QuickBooks Online (QBO) company file without error.

I know how difficult it is when something doesn't work as expected. To resolve this, let's perform some troubleshooting steps as it could be related to your web browser. We can start by accessing your QBO account through an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior.

Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

If this works, go back to your regular browser and clear the cache to eliminate piled-up data that might be causing the issue. If not, you can use another supported browser or device. It could be that the current one you're using has a temporary issue with the program. 

However, if the issue persists, I recommend reaching out to our Phone support team. Since you're unable to access your QBO company, you can use the Contact Us button on the QBO ZA Help page. Let me guide you on how:

1. Head to the QBO ZA Help page.
2. Next, scroll down to the Need to get in touch? section and select the Contact Us button.
3. Choose QuickBooks Online in the Which product is your question about? field.
4. Then, enter a brief description of your concern in the box. Example: Cannot access QBO company.
5. Click Continue (the system may ask for your Intuit Account log-in to proceed).
6. Then, select Chat with us.

To ensure you'll get assistance immediately, feel free to check this article: How and when can I contact QuickBooks Online support?

I'll look forward to your reply if there's anything else you need about fixing your QBO subscription's status. I'm just around the corner to help.