Very frustrated, I am not getting help as promised on a bank update problem which has been ongoing for 2 weeks?

Hi there, phil-trish-arrab.

Welcome to QuickBooks Community. This isn't the kind of impression that I'd like you to have, and we know how much time it can take when something isn’t working with banking transactions. This is why we make great efforts to deliver customer satisfaction at all times and to fix a problem as soon as possible. With this, I'll share details on how to get updates about the ongoing issue.

At this moment, we aren't able to give a specific timeframe when the issue will be resolved. Once you've communicated with our QuickBooks Support Team to add you to the list of affected users, rest assured you'll receive updates through email . You can also send or reply to them using the existing email to check for the status on the banking issue.

Please refer to this article to see different banking errors and how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I appreciate your patience while we continue working with this. Should there be anything else you need, just let me know and I'll get back to you.