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byjcrtf
November 6, 2019
Question

We have used quickbooks online for years. 502 Bad Gateway Error -

  • November 6, 2019
  • 2 replies
  • 0 views

People - I can not sign on after working online all morning. I'm getting a 502 Bade Gateway error

Does anyone know what this is and how to work around it

2 replies

MikiD
MikiD
November 6, 2019

Hi there, byjcrtf.

 

Our engineers have been alerted and are currently working to fix the Error 502. Please go to this link and click Subscribe To Updates: http://status.quickbooks.intuit.com/incidents/mmnlvxbnkyck.

 

Feel free to reach out to us if you have additional concerns. 

 

K
Kristi Luke
November 8, 2019

I still cannot login and am receiving the 502 Bad Gateway, can you please help!!!???

Angelyn_T
Angelyn_T
November 8, 2019

Hello, @Kristi Luke and @KBaker1 .


The ongoing issue about customers not being able to log in to QuickBooks Online (QBO) is already tag as resolved. Since you're still currently aren't able to log in to your account, you can try accessing it using a private browser since it doesn't store data in a cache. Sometimes, the stocked cache may cause issues while working with QBO.

 

To use a private window, you can use either of these shortcut keys:

 

  • Command + Shift + N (Safari)
  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Internet Explorer or Mozilla Firefox)
  • Command + Shift + N (Safari)

If you're able to log in successfully, clear your browser's cache to optimize its performance.

 

Keep me updated with the result by leaving a comment below, I'm always here available to help. Have a great day!

A
Anonymous
December 11, 2019

I'm able to log in from a browser but not from the downloaded app (for Mac). When I start the app I get the "do you want to restore..." prompt, but clicking either restore or not gives me a 502 error.

JasroV
JasroV
December 11, 2019

Thanks for sharing the details, @810769.

 

Currently, there's an investigation where some users are unable to log in to their QuickBooks Online (QBO) account via the desktop App. Rest assured, our engineering team will fix this as soon as possible.

 

For now, I recommend accessing your QBO account via a regular browser. I also suggest contacting our support team to add you to the list of affected users. That way, you'll be notified through email once this issue is fixed.

 

Here's how to reach them:

  1. Click the (?) Help icon.
  2. Click Contact Us.
  3. Enter a brief discussion of your concern and click Let's talk.
  4. Choose your preferred way to get in touch with them.

Also, you can check this article for reference in case you want to transfer funds between accounts in QBO.

 

Please don't hesitate to contact us if you need further help. We're always here to help you. Have a nice day!

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