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gordon13
February 23, 2021
Question

Will QB update Nedbank log in method for their new banking login method??

  • February 23, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

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GlinetteC
February 23, 2021

Yes, gordon13. The update is now available.

 

You can now try the new login method. Here's how:

 

  1. Go to Banking.
  2. Select Update. Make sure you have selected the appropriate account. 
  3. Enter your updated username and password in one of the following ways:
    • If Error 103 appears, select the Reconnect my account link and enter your new username or password.
    • If no error message appears, select the Edit ✎ next to the bank name, select Edit sign-in info, and enter your updated bank website username or user ID and password.
  4. Select Save and connect. QuickBooks Online will try to connect with your bank to verify your information.
  5. Once you see a confirmation message, select I'm done, Let's go!

If it still doesn't work, you may consider disconnecting and reconnecting your bank. Please be reminded that before doing the process, make sure that downloaded transactions are categorized.

 

Also, I've added a link on how to fix different banking errors for your reference: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

I'm always here if you have more questions. Just reply to this thread and I'll get back to you.

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gordon13Author
February 23, 2021

No joy.

I have a personal bank account with Nedbank too.  The same login is used for personal and business.

Something unexpected happened and we couldn't connect to your bank.

Try again in a few hours. (101)

I just paid a year upfront.  How do I get a refund? I am exasperated and refuse to upload csvs for the cost!

RenjolynC
RenjolynC
February 23, 2021

I'm here to work with you in resolving this error, gordon13.

 

There are a few possible reasons that may have triggered this error when connecting your bank.

 

Here are the following:

 

  • Browser's cache files are piled up.
  • Bank update or ongoing maintenance.

What you can do is log in to your bank's website to see if you can get in without any errors. Then, check if your account is active and look for messages that need your confirmation (ex. terms and conditions). Make sure to acknowledge the prompt, then go back to QuickBooks Online and try to connect your account. 

 

If you're still getting the same error, we can do some troubleshooting steps to rule out any browser-related issues.

 

Here's how:

 

  1. Open a private browser and log in to your QuickBooks Online account.
  2. Try to connect your bank. If it's successful, go back to your regular browser and clear its cache.
  3. Alternatively, try using a different supported browsers.

Otherwise, contact our Customer Care Team to investigate the error further.

 

I'm adding this article in reference to connecting your bank account: Connect bank and credit card accounts to QuickBooks Online.

 

Please let me know how you get on after trying the steps. I want to ensure this is resolved for you. Thanks.

M
Michelle346
April 18, 2021

Hello

 

thank you for your reply, and no Nedbanks server is available, i am able to log in, and i have done everything you have asked me to do, the link that is failing, is from Quick Books to Nedbank, and no i do not want to upload a CSV file, why would i want to do this, if it is supposed to link and work, and update, i am using Quick books for ease of convenience and not to make more work for myself. i have tried to manually update the link, it does not work, you force me to chose the Nedbank link you have created, its not working, from your side. Please advise, or i will need to find an accounting solution that supports Nedbank. 

C
ChristieAnn 11
April 18, 2021

Hi there, Michelle346.

 

Thank you for coming back to the QuickBooks Community. I also appreciate you for following the steps shared by my college above.

 

We know how much time it can take when something isn’t fixing or working. Which is why we make great efforts to deliver customers satisfaction at all time. That said, I'll make sure to share details about receiving error 102 using Nedbank.

 

As mentioned above, bank error 102 usually appears if there is an issue on your bank's end. Their website may be undergoing maintenance or have server issues. Then, the instructions provided above are the troubleshooting steps to resolve the error. However, we recently got a report about connecting Nedbank and received 102. Our product engineers are working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please follow the details presented above on how to reach them.

 

Please refer to this article to view different information on how to fix various banking errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

If there's anything I can do for you or questions about bank feeds, just drop me a comment below. I'm always around to help.

M
Michelle346
April 23, 2021

Hello, i don't only want to use this platform to complain about things that do not work, but also to say thank you for the things that do,

 

the Nedbank log in is now working, thank you for this, we can now operate as per normal, and with everything that is a bit tough economy, Covid, ext, we really are grateful when there are fewer things to worry about, and more so when things work optimally. Thank you for taking this seriously and getting me back online. 

 

kindest regards M

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