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M
murphycivil
November 7, 2019
Question

502 bad gateway ?how to rectify ?

  • November 7, 2019
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

christine_w
christine_w
November 7, 2019

Hi murphycivil-

 

The 502 bad gateway can occur when your computer's server tries to connect to the QuickBooks server and it fails. Often times if you refresh your screen by holding CTRL+R on Windows / CMMD + R on Mac, you should be able to reload QuickBooks.

 

If you're still receiving the 502 bad gateway, could you let us know what browser are you using to log in to QuickBooks?

 

-Christine

M
murphycivilAuthor
November 7, 2019

Thanks Christine for the reply

can enter when i sign in through google chrome, but wont connect when i dble click on qb icon on desktop...thats when it tells me bad gateway

AlcaeusF
AlcaeusF
November 7, 2019

Thanks for getting back to us with additional information, murphycivil.

 

I've checked here and haven't found any open investigation about the error message when using the Desktop application. I recommend performing some basic troubleshooting to get back on track with using QuickBooks.

 

Let's start with clearing cache through these steps:

 

  1. Open the QuickBooks app.
  2. Select the Help tab in the upper-right corner.
  3. Choose Reset App Data.

Check out this screenshot for a visual reference on the steps:

 

 

If the error continues, please proceed with uninstalling and reinstalling the application. For the detailed instructions, I recommend clicking the article below (scroll down to How do I uninstall the app?):

 

QuickBooks App for Windows and Mac: General support.

 

You'll also see some information I found helpful, such as the updated system requirements on the link above.

 

Whenever you need further help fixing the error, don't think twice to post. The Community will keep an eye on your response.

    P
    pshaw
    February 16, 2021

    I am using Chrome and receiving this message.  Our internet is down and I am using a hotspot to connect.

    DivinaMercy_N
    DivinaMercy_N
    February 16, 2021

    Help has arrived, @pshaw.


    Let's perform some basic browser troubleshooting steps to isolate the error. This error occurs when there are too much data in your default browser. To fix this, open your QuickBooks Online account using a private browser.

     

    Here are the keyboard shortcuts you can use:

    • Google Chrome: press Ctrl + Shift + N 
    • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
    • Safari: press Command + Shift + N

     

    Once signed in, see if you still get the error. If this works, clear the cache of your regular browser to get a clean slate. You can also use other supported browsers if private mode browsing doesn’t work.

     

    You can also seek self-help articles on our QuickBooks help articles page, this is to help QuickBooks users like you finish your work in no time.

     

    If you need further assistance with accessing your QBO account, please post a response below. I'm always here to help you. Have a good one. 

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