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ssva
July 29, 2020
Question

An application error has occurred while processing your request : -90

  • July 29, 2020
  • 1 reply
  • 0 views

Hi. I'm getting this error: An application error has occurred while processing your request : -90 whenever I try to add Customer-facing Email in Account and Settings. Audit log says the settings changed but when I check, it still hasn't added. Need help asap. Thank you.

1 reply

C
Charies_M
July 29, 2020

I'm glad you came here for support, ssva.

 

Let's work together to resolve the error you're getting.

 

The Error: An application error has occurred while processing your request : -90 is often caused by a browser issue. 

 

A good place to start an initial troubleshoot is by longing in to your account using a private browser or incognito window since this doesn't store data in the cache. Note that large data in the cache can affect QuickBooks behavior.

 

You can refer to the following keyboard shortcuts below:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If settings were successfully updated after using the private window, I recommend clearing your browser's cache. This will remove the log files so you can start with a clean slate. Otherwise, you can try using other supported browsers to be thorough.

 

You might also want to check out this article to be more familiar with the settings that you can edit in QBO: Edit company settings in QuickBooks Online.

 

Please leave a comment below if you nee more help. I want to make sure everything is taken care of for you. Have a great day!

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