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T
TCGAUS
August 26, 2024
Question

Billing In USD

  • August 26, 2024
  • 1 reply
  • 0 views

Hello all,

Are there other users that are having there billing charged in USD and the Invoice comes out in AUD, however there is nothing showing on the invoice that the charge is USD it was only when my Card Pinged did see that the $410.40, I was charged ended up being $612.99 off my card.

The other point is the subscription 2023/2024 was $205 and now the 2024/2025 subscription is $410.40 so double but when charged at USD is triple.

Lastly is the customer service the offshore call Centre is staffed by people that do not have the access to your account, do not have the knowledge of the system or how it works and really are not up to the task with many times on hold and when it's all too difficult the Call drops out and no call back 

comments most welcome.

1 reply

R
RogelioL
August 26, 2024

We want to ensure that you do not feel this way, @TCGAUS. Allow me to route you back to the appropriate support again so we can resolve your issue with your billing subscription.

 

As much as I want to assist you here promptly, the best course of action is to contact our Support Team again, as they have the necessary tools and expertise to investigate your case further.

 

Additionally, you can utilize our Look-up charge to get more details about Intuit charges to your credit card or bank account. For further information, please refer to this article: Understand Intuit charges on your credit card or bank statement.

 

I've also added these articles if you want to learn about our Multi-currency feature:

 

I'll be around if you have further concerns about your subscription billing. Keep safe.

T
TCGAUSAuthor
August 26, 2024

Once again, the quick books team did not understand the nature of my question 

 

this is not my company billing in USD this is about Quick Books Billing me in USD and not showing it on the invoice or anywhere else.

 

I do understand the charges etc., however a rise from $205 to $612 in 12 months for the same product makes you question the ethics of a company.

 

and the pushing of clients to online Bots and offshore call centers only leads to further frustration 

I
IntuitSheila
August 26, 2024

Hi Dennis,

 

This is not the kind of experience we wanted you to have. Allow me to provide a few details about your concern. When checking your email address, it appears there are 2 QuickBooks Online subscriptions associated with the file. The first account is a QuickBooks Online Australia version, and the second account is a QuickBooks Online International version. 

 

Know that QBO Australian version bills customer in AUD currency, while the QBO International account is billed in USD.

 

I recommend checking your subscription invoice copy for each QBO versions through your QBO Settings and click on Subscription and billing, then select Payment history. 

 

To switch to a different company, click on Settings and click on Switch company.

 

Also, we wanted to ensure your details is secured and not shared here in the public space. I recommend reaching out back to our Customer Care Team to better help you.

 

Feel free to post again in the Community if you have further questions about QuickBooks Online.

 

 

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