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info-baybreezeha
June 24, 2022
Question

Bsnk connection error 103

  • June 24, 2022
  • 1 reply
  • 0 views
Use to work but suddenly stopped my login details are correct and haven't changed

1 reply

I
IntuitAika
June 24, 2022

Hi info-baybreezeha,

 

Thanks for posting in the Community!

 

May I please know the name of the bank account where you're getting an error 103? 

 

Error 103 usually means that the user ID or password is incorrect for the bank account you've connected or you're trying to connect.

To resolve this, kindly login to your bank's website. If you're able to login with the login credentials you've used. let's try to update or re-enter it in QuickBooks. Here's how:

 

  1. Go to Banking tab.
  2. Select the bank or credit card account you need to update.
  3. Select Edit ✎.
  4. Select Edit sign-in info.
  5. If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
  6. Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
  7. Select Update.

 

For more detailed information, you can check on this article: Fix bank error 103.

 

Feel free to drop a comment below if you need further assistance. I'll be around to help. 

I
info-baybreezehaAuthor
June 27, 2022

The bank is Great Southern bank.  I have tried all of these things and I can login to the bank directly so my password is correct.

    MJoy_D
    MJoy_D
    June 27, 2022

    Thank you for the response and for providing us with more information about the bank you're having trouble with, @info-baybreezeha. 

     

    Since you're still having an error after trying the steps provided above, I suggest reaching out to our Customer Support team. They can check your account in a secure environment, isolate the error you're having and resolve it.

     

    You can reach them by going to the Help icon at the top right of the account. Here's how:

     

    1. Go to the Help icon to connect to a live support agent. 
    2. Provide us with some information about your concern.
    3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
    4. You'll now be provided options on how to connect to our team.

     

    Here's more information about the different types of support we offer and their availability: QuickBooks Online Support.

     

    You can add those latest bank transactions in QBO. Just manually download the transactions from the bank. Then, upload the file to your QuickBooks account.

     

    Here's more information about adding your transactions in QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.

     

    After adding them, you can now match, categorise, and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

     

     

    Let me know if you have questions about your bank connection in QBO, by leaving a reply below. I'm always here to assist. Have a great rest of the day.

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