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bjcmechanical
July 18, 2023
Question

Can't download the bank feed. Bendigo Bank has recently changed the login security protocol. Have tried to update the bank login and password. Still will not connect.

  • July 18, 2023
  • 2 replies
  • 0 views
Bendigo Bank has changed to a "multi-factor authentication" (MFA)
This sends a login authorization to my phone. By the time I authorize access on my phone, the bank error 176 has popped up in Quickbooks.
Is there a way to allow extra time before the error pops up?

2 replies

DivinaMercy_N
DivinaMercy_N
July 18, 2023

Hi there, bjcmechanical. I've got here a set of steps to help you get rid of the error and connect your account to QuickBooks Online (QBO).

 

To resolve the error, we can start by logging in to your QBO account via incognito mode to determine if this is a browser-related issue. This does not store cache and history files that might get corrupted which causes odd behavior when running web-based programs. Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

Once signed in, try to update the bank account information again. If this work, go back to your regular browser and clear the cache to eliminate piled-up data that might cause the issue. If you still get the same error, I recommend using another browser or device. 

 

However, if you still received the same error, I suggest getting in touch with your financial institution to further help you in the connection process since there are changes on their end. They can provide additional set of steps that you can perform to get rid of the error.

 

On the other hand, you can also manually upload your bank transactions to QBO via CSV files. For detailed steps, refer to this article: Manually upload your transactions, receipts, and bills into QuickBooks Online. 

 

It's also recommended to regularly perform the reconciliation process to ensure the accounts in your QBO matches the balance of your real-life bank statement. 

 

I'm always here ready to lend a hand if you have other concerns managing your bank accounts in QuickBooks. Feel free to leave a reply below. Have a great day ahead, and stay safe. 

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bjcmechanicalAuthor
July 18, 2023

Thank you.

I have tried this on both Chrome and MS Edge, and still get the same error. (176)

I have also tried to update the banking info on the Quickbooks Android app. Same error.

 

This issue started after the E-banking security upgrade from Bendigo Bank. They are no longer using the security token.

I now receive a notification on my phone to accept the QBO connection, but by the time i receive and allow the connection the error has popped up on QBO.

https://www.bendigobank.com.au/security/e-banking-upgrade/

 

I will manually enter the transction in the meantime.

 

Thank you. 

JessT
JessT
July 18, 2023

Hi bjcmechanical,

 

Yes, it's a good idea to enter your transactions manually while we resolve the error you received.

 

Since your bank has changed its security protocol, you might as well want to check your bank account to see if there's an option that you need to adjust. If there's none, you can disconnect and reconnect your bank connection in QuickBooks to start fresh. Please note that you may not be able to reconnect if Error 176 continues. If that happens, you can contact our QBO Customer Support, so they can use more tools to gather more data a nd investigate this behavior. Ony od this after managing your transactions in the For review section.

 

Disconnect bank account from QBO:

 

  1. In Business view, go to Bookkeeping, select Transactions, then select Banking or in the Accountant view, go to Banking and select the Banking tab.
  2. Select the tile for the bank account.
  3. Select the pencil ✎ icon, then select Edit account info.
  4. Tick the Disconnect this account on save box.
  5. Select Save and Close.
  6. The bank account will disappear from your banking screen.

 

To contact the QBO Support:

 

  1.  Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
  • Ask the community to get help from businesses like yours.
  • Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

 

Let me know if you have any other questions about your bank connection concern. I'll be right here to help you out.

T
travtechcomputer
August 3, 2023

I have been having the same issue with Bendgo Bank ,they are blaming Quickbooks ,they is blaming the Bank. No one wants to admit fault and fix the problems. Easy fix is to change Banks and use another Bookkeeping program if they can't resolve their issues.

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    IntuitSheila
    August 3, 2023

    Thanks for joining the thread, travtechcomputer.

     

    For us to better check your Bendigo bank account connection, I would recommend contacting our Customer Care Team. That way, they can raise a ticket to our banking team to help update the connection.

     

    Click on Help menu in QuickBooks Online and click on Contact Us. Or use this support link to contact support: https://quickbooks.intuit.com/learn-support/en-au/contact.

     

    Please let me know if you have any additional questions. I'm always willing to assist.

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