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J
jodi10
June 9, 2020
Question

Does anyone else have the issue of late when you are on a page, for eg a customer transaction page and the page auto refreshes to the top of the report?

  • June 9, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

C
Charies_M
June 9, 2020

Thanks for bringing this to our attention, jodi10.

 

Let's work together to fix this issue with QuickBooks Online (QBO) auto refresh behavior.

 

At this time, we haven't received similar cases but I'm here to help find a solution for this. We can try a few troubleshooting steps and start by logging into QBO using a private browser. Unexpected behavior in QuickBooks Online are sometimes caused by the large data in the cache. Using a private browser is a good place to identify if it's a browser related issue.

 

Browser troubleshooting often fixes it.

 

Below are some keyboard shortcuts for you reference:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works, go back to regular browsing then clear the cache so you can start fresh. You can also use other supported browsers to be thorough.

 

Be sure to get back to me if you have additional questions. It would be my pleasure to help. Have a good one!

J
jodi10Author
June 10, 2020

Hi Charles

 

Unforturtunately using a private browser I am still have the issue. If is not only my computer it is also my colleague.

K
Kass_B - Product Champion
June 10, 2020

Hi jodi10,

 

Thank you for testing a private browser. We would suggest clearing your browser's cache and/or testing this on a different browser to rule out a browser issue altogether. We recommend using Google Chrome for the best experience with QuickBooks Online, and you can clear the cache by:

 

  1. In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
  2. Select the option 'clear cached images' and make sure the other two options are unticked.
  3. Select the time range All Time, then Clear Browsing Data.
  4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

 

If you clear your cache and try other browsers however the issue persists, please reach out to our Support team directly on 1800 046 038 so they can record this particular use case and go through further detailed troubleshooting. You can also contact them by chat or organising a call-back:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

 

-Kass

 

 

 

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