Does the help chat screen stay blank whilst waiting for someone to connect and help? I have been waiting over 10minutes now and not sure if this is normal?

Hi Andrew-DunphyPro, 

Thank you for reaching out and welcome to our community. 

Depending on the incoming contact volume, wait time on chat can vary. For more contact options, please visit our contact us page:

https://help.quickbooks.intuit.com/en_AU/contact

Thank you and please let us know if you require any additional assistance.