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newbornnoise-gma
December 6, 2021
Question

For some reason when I try to log in to the mobile app it says "Account does not include access" how can I log in?

  • December 6, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

I
IntuitAika
December 6, 2021

Hi newbornnoise-gma,

 

Thank you for reaching out to us.

 

With QuickBooks Self-Employed, you can access your account either on a web browser or mobile app. 

 

If you're able to access your QuickBooks Self-Employed on a web browser without any error, you may try to clear your app's cache or uninstall/reinstall it. 

 

To install/download the app, go to your app store and search for QuickBooks Self-Employed. Once you've successfully installed the app, enter your login details and confirm. 

 

Let me know if you have any other questions by leaving a comment below. Have a nice day! 

 

N
newbornnoise-gmaAuthor
December 6, 2021

Thanks for replying, unfortunately I’ve tried re-installing the App and I am still having the same issue. 

M
mv32
December 6, 2021

Happy to hear from you again and share progress, @newbornnoise-gma!

 

Let's stay positive. I'll give you a hand and ensure you're able to sign in to your account using the mobile app. The error message appears when using a different application aside from QuickBooks Self-Employed (QBSE).

 

It's important to know you've got the QBSE app and not the QuickBooks Online (QBO) app, as there's a difference between the two mobile systems. Once you've verified that you have the QBSE app, proceed with signing in with your account credentials. If you need to download the QBSE app, here's a link you'll need to use:

 

QuickBooks Self-Employed for iOS device

QuickBooks Self-Employed for Android phone

 

If you're getting the same results, I recommend contacting our Care Support team. They got the tools to pull up your account and investigate what's causing this hurdle in a private session. You can click the Assistant from the top bar when using a browser. Then enter "Talk to a human" to get live support.

 

Let me hear from you in this forum if you have additional concerns about logging in to your account. We'll back you up anytime. Have a nice day.

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