GST Reports not working- the balance shown for GST refund is not what I expected, but reports just keeps loading but never produces a report. Not yet linked to ATO

Hi, wendy26.

There are chances that these program performance issues are caused by an overloaded files stored in your browser. To verify, try opening the report on a private window or use an incognito. Here’s how to start:

• For Chrome, press Ctrl + Shift + N.
• For Internet Explorer or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

If it works fine in this window, you can clear your browser’s cache or use a different one. 

Also, if you’re accessing the report through the GST tab, you might want to run it through the Reports tab. 

If the same issue continues, I’d recommend getting in touch with our support team. They have extra tools that will help in performing additional steps to isolate and fix the issue. Here’s how to reach them:

1. Click Help at the top. 
2. Select Contact us. 
3. Click Let’s talk. 
4. Provide a brief information about your concern. 
5. Select Get a callback. 

Please consider on posting here again. We’re always open to help you with your QuickBooks concerns.