Have any questions for our team about Intuit Account Management?

Hi there, RonBart.

QuickBooks Checking is only available in the US version of QuickBooks Online. Can you tell us if you have QBO US or QBO Australia? What do you mean by funded? We're asking these questions to make sure that we're giving you the right details to sort this out.

Please reply back to us to share more details. 

Hi, @Veronica35. 

You can pay your subscription renewal fee with Mastercard, Visa, Discover Card, or American Express. However, to retain your account, I suggest contacting our Phone support team. They have the tools to check on your account and can provide further advice regarding this matter. Here's how to contact them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
   • Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

Additionally, please browse these pages about handling subscriptions, company information, data, and security. 

• Update billing, payment, and subscription info in QuickBooks Online
• Find your subscription renewal date.

I'm all ears if you have further questions about managing your subscription. Simply leave a reply below and I'd be glad to answer them for you. 

Hi there Stateline2,

Thanks for posting in the Community!

You can submit a phone change request to update the current phone number on file. Our dedicated verifications team will process your request within one business day. 

Access this link to submit a phone change request: Recover your Intuit Account if you can’t sign in. Then, click on the Recover My Account button on the next page select an ID type to attach to the request, and the Reason for request is I need to update my phone only. Fill out the form and other details asked to complete the request. 

Within 24 hours check for an email from Intuit [email address removed] with the next steps. 

Post again in the Community if you have further concerns. I'll be around to help you.

Let me connect you with the appropriate support team that can assist you with issues related to QuickBooks Online charges and billing.

Please note that any personal information associated with your post must be removed, as this Community space is a public forum. To address your concern, it is advisable to reach out to our customer care team, as they possess the necessary tools and expertise to securely access your account.

To contact them, here's how:

1. Log in to your QuickBooks Online company.
2. Click  Help (?), then in the QB Assistant, enter the topic you need help with.
3. Select a way to connect with a live support agent.
4. Choose a way to connect with us.

Additionally, you can check out these articles about managing your billing subscription in QBO.

• Manage billing, payment, and subscription info in QuickBooks Online
• Upgrade or downgrade your QuickBooks Online subscription

If you have any other questions regarding charges and billings in QuickBooks Online, feel free to post in this forum. I am here to assist you whenever needed.