Hi, I'm trying a 30 day trial, and are unable to upload a logo. There is no "click" for the upload " "- literally nothing happens, and I'm unable to upload an image.

Hi allison-thecolle,

Let's do some browser troubleshooting first before you upload a logo in QuickBooks Online.

First thing we can do is to access your QuickBooks Online account using private browser to see if we get the same result.

A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.

Here are keyboard shortcuts you can use depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to upload a logo, kindly go back to your default browser and clear your browser’s cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.

You can also check this article on how to clear your browser's cache and on how to add, customise, or remove logos on sales forms.

Let me know if you have any other questions. Have a nice day!