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r-kire-hotmail-c
July 2, 2020
Question

Hi pleases cancellation my account thanks

  • July 2, 2020
  • 6 replies
  • 0 views
Original commenter did not share additional details

6 replies

BettyJaneB
BettyJaneB
July 2, 2020

Hello there, @r-kire-hotmail-c.

 

You've got me here to guide you on how to cancel your QuickBooks Online account.

 

Canceling your QuickBooks Online account can be done from the Accounts and Settings section on your account. 

 

Here's how:

  1. Click the Gear icon on the top menu.
  2. Choose Account and Settings and tick on Billing & Subscription.
  3. In the QuickBooks section, select on Cancel.
  4. Press on Continue to Cancel, then Continue to Cancel again.
  5. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and hit on Confirm Cancel.

 

On the other hand, if you mean to delete your company file, being able to do this on the spot in QBO isn't available. We only allow you to cancel your account. This is to ensure that you can still view your data whenever you need some information when filing your forms for the year.

 

Your company data will be completely eliminated a year after you cancel it. I'd suggest printing the forms and reports you might need in the future.

 

To give you more insights on what will happen to your data after the cancellation, you may scan through this link: Learn what happens to your data after you cancel.

 

If you need further assistance with the cancellation procedure, you may contact our Customer Care Team so they'll do the process for you. 

 

I got you covered if you have any other questions about this or any concerns with QBO. I'm always here to lend a helping hand. Thanks for coming, and have a lovely day!

mbeal7-bigpond-c
July 12, 2023

How do I cancel the account if I can not even find the gear icon

IntuitSheila
July 12, 2023

Hi mbeal7-bigpond-c,

 

Thanks for joining the thread. Apologies to hear the trouble encountered when trying to cancel your QuickBooks Online subscription.

 

To be able to cancel your subscription, please make sure to log in using a web browser like Google Chrome or Safari. If you're log in using the QuickBooks Online mobile app, the Gear or Settings icon is not visible since the mobile app is a simplified version of the software.

 

Once log in using a web browser, you can use the steps attached to this link on how to cancel your subscription: Cancel your QuickBooks Online subscription or trial.

 

Keep me posted if you have additional questions. I'll get back to help you the best that I can.

BettyJaneB
BettyJaneB
July 2, 2020

Hello there, @r-kire-hotmail-c.

 

You've got me here to guide you on how to cancel your QuickBooks Online account.

 

Canceling your QuickBooks Online account can be done from the Accounts and Settings section on your account. 

 

Here's how:

  1. Click the Gear icon on the top menu.
  2. Choose Account and Settings and tick on Billing & Subscription.
  3. In the QuickBooks section, select on Cancel.
  4. Press on Continue to Cancel, then Continue to Cancel again.
  5. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and hit on Confirm Cancel.

 

On the other hand, if you mean to delete your company file, being able to do this on the spot in QBO isn't available. We only allow you to cancel your account. This is to ensure that you can still view your data whenever you need some information when filing your forms for the year.

 

Your company data will be completely eliminated a year after you cancel it. I'd suggest printing the forms and reports you might need in the future.

 

To give you more insights on what will happen to your data after the cancellation, you may scan through this link: Learn what happens to your data after you cancel.

 

If you need further assistance with the cancellation procedure, you may contact our Customer Care Team so they'll do the process for you. 

 

I got you covered if you have any other questions about this or any concerns with QBO. I'm always here to lend a helping hand. Thanks for coming, and have a lovely day!

906727
September 6, 2022

Please will need cancel my account 

Mark_R
September 6, 2022

I'm here to help cancel your QuickBooks Online (QBO) account, @906727.

 

Have you tried following the steps shared by my colleague BettyJaneB above to cancel your QBO account? If you haven't yet, I suggest doing it so. It'll lead you to the proper way of canceling QuickBooks accounts.

 

You can also check out this article for more guidance: Cancel your QuickBooks Online subscription or trial.

 

In addition, you'll want to know that when you cancel your account, you still have one-year access (read-only) to the company file to get the details or reports you can use in submitting tax reports to the agencies.

 

Just in case you're planning to resubscribe, feel free to read this resource for the detailed steps and information: How to resubscribe to or reactivate QuickBooks Online.

 

Don't hesitate to leave a comment below if you have any other concerns with QuickBooks. I'll be more than happy to assist you again.

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