Skip to main content
Mar 22, 2021 3:04 AM UTC
Question

How are you all getting around the issue of the bankfeed not updating? My last update was 13 March.

Original commenter did not share additional details

7 replies

Mar 22, 2021 3:21 AM UTC

Hi roslyn1, 

 

Bank feeds not updating can be really frustrating, I'm going to try help you out as best as I can.

 

Have you tried selecting the manual update button at the top right of the Banking/Transactions tab?

 

Also, if it's a standard feed, you might want to try selecting the pencil icon, then edit sign in info - you would then re-enter your banking information there.

 

I would love to know more about your situation to better assist you, which bank are you with?

 

Look forward to hearing from you.

 

Kristian. 

 

 

 

 

roslyn1Author
Mar 22, 2021 3:28 AM UTC

The whole system isnt working, I brought it to their attention on 17th March and engineers have been working on the problem ever since with no End date in sight.

Mar 22, 2021 5:03 AM UTC

Thanks for your reply roslyn1.

 

It seems as though you might have a CASE ID? (you can find this in the subject line of the emails you get from us)

 

If so, are you able to share this with us and we can follow up with you?

 

Kristian