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R
roslyn1
March 22, 2021
Question

How are you all getting around the issue of the bankfeed not updating? My last update was 13 March.

  • March 22, 2021
  • 1 reply
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Original commenter did not share additional details

1 reply

K
Kristian__S
March 22, 2021

Hi roslyn1, 

 

Bank feeds not updating can be really frustrating, I'm going to try help you out as best as I can.

 

Have you tried selecting the manual update button at the top right of the Banking/Transactions tab?

 

Also, if it's a standard feed, you might want to try selecting the pencil icon, then edit sign in info - you would then re-enter your banking information there.

 

I would love to know more about your situation to better assist you, which bank are you with?

 

Look forward to hearing from you.

 

Kristian. 

 

 

 

 

R
roslyn1Author
March 22, 2021

The whole system isnt working, I brought it to their attention on 17th March and engineers have been working on the problem ever since with no End date in sight.

    K
    Kristian__S
    March 22, 2021

    Thanks for your reply roslyn1.

     

    It seems as though you might have a CASE ID? (you can find this in the subject line of the emails you get from us)

     

    If so, are you able to share this with us and we can follow up with you?

     

    Kristian

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