How do i access app using phone data? Currently only lets me access if wifi connected

Hi there, @engageandgrowcom.

Let me share some ideas on how you can access the QBO mobile app when data is on.

You can check your Apps settings on your mobile phone and see if QBO is assigned to have Internet access using mobile data. In the App Info, you can tap on the Data usage and switch to allow access in cellular data.

However, if it's already allowed to access mobile data, I'd suggest uninstalling and reinstalling the mobile app.

Please refer to these steps on how:

1. Change the data connection on your phone.

• If you're using WiFi, turn it off and use cellular data.
• If connected to cellular data, connect to WiFi.

2. Close and restart the App.

3. Clear App Data. There are two places to clear app data and remove cached data:

• For Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
• For iOS - From your phone's settings, select Settings, then General and iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select the Offload App.

4. Turn off and restart the phone.

5. Uninstall and reinstall the app.

Once done, sign in to your QuickBooks Online account again to check it. I'll also add this article as your reference about the difference and available features in QBO mobile app: QuickBooks Online mobile app feature comparison. From there, you can check other useful features within the app.

Please knock on my notification if you need further assistance. I'll reply as fast as I can. Take care!