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user12557
October 23, 2020
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How do i change where my emails come from?

  • October 23, 2020
  • 1 reply
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Best answer by Ken - Product Champion

I receive emails from QuickBooks, that's not the issue. In QBO, when in the customer (or supplier) tab, and I want to email multiple customers, I click the boxes of who I want to email, then select "batch actions" then "email". I used to be taken to my outlook where it would BCC the email addresses I selected and I would compose my message. Now, on certain computers, I get taken to Hotmail instead and it doesn't BCC the email addresses. It must be a setting somewhere but I don't know what to change. Please help :) 


Hello User12557,

 

Thank you for clarifying. When it comes to the Email function that you access through Batch Actions, it links to your computer's email service. It also uses whichever settings have been set up within said program.

 

When first prompted to use an 'email' link, your operating system will ask you to select a default email service. It is possible that on one computer you may have selected your primary email service, and on another computer, you selected Hotmail.

 

However, once the selection is made, I believe you will have to configure your systems 'Default Apps' section to reconfigure the email service used.

 

On a Windows computer, select the 'Start' icon, and start typing the word 'Default' on your keyboard. You are looking for 'Default Apps', or 'Default Programs', depending on which version of Windows you have.

 

If you have a Mac system, please let us know and we can find the appropriate steps for a Mac.

 

-Ken

1 reply

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GlinetteC
October 23, 2020

Glad you made it here, user12557.

 

Just to confirm, are you trying to change your company email that you use for your sales forms? If so, changing or updating the company email you use for sending invoices in QuickBooks Online is pretty easy. Here are the steps:

 

  1. Click the Settings icon at the top and pick Account and Settings. 
  2. Select Company on the left panel then click the Pencil icon on the Contact Info section.
  3. Enter your new email address in the Company email field and put a checkmark on Same as company email.
  4. Click Save, then Done.

Moving forward, the system will apply the new email address for your invoicing.

 

For future reference, you can also check out these articles for further guidance:

If you're referring to something else, please add a comment below. I'll be sure to help.

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user12557Author
October 23, 2020

Sorry no, I wasn't clear. When I try to do a batch email to suppliers or clients, I get taken to hotmail rather than Outlook. Do you know how I can change this?

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ChristieAnn 11
October 23, 2020

Hi there, user12557.

 

The steps for changing the email used for your sales forms are provided above. When you send a batch email for invoices to your clients, the system will ask for the client's email.

 

When you want to add Intuit's service email addresses to your email's list, make sure you receive emails from Intuit to your Outlook. You can click this article to see the steps and details: Receive important email messages from Intuit.

 

 like Outlook rather than to Hotmail to make sure you receive emails from Intuit, you can click this article to see the steps and details: Receive important email messages from Intuit.

 

In case you're using QuickBooks Desktop, you can check the web mail's settings in the preferences to make sure you're using the right email. For additional information, you can refer to the articles below. Please note that these are US articles and still apply to your concern.

 

 

Please refer to this article to see instructions about setting up invoices to send from your Gmail address: Send invoices from your Gmail address FAQ.

 

You can always visit us here in Community if you have any other concerns. I'm a few clicks away to help. Have a good day!

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