Skip to main content
AnjaliGeneration
AnjaliGeneration
May 4, 2021
Question

How do I fix bank feed errors? For a 1 week period in March I have duplicate data (7 records) in QBO and some missing data (10 records). Any assistance appreciated.

  • May 4, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

K
Kristian__S
May 5, 2021

Hi AnjaliGeneration,

 

Thanks for bringing our attention to this matter.

 

Did you get any kind of error message or code pop up by any chance? If so, what was it?

 

For duplicate transactions, I would suggest ticking the ones that have been duplicated then selecting Exclude.

 

This will exclude them from your bank feed to avoid the double up.

 

For any missing transactions, I would go to your banks website and download a CSV file with all of those missing transactions.

 

Now you can upload that CSV file in the Banking/Transactions tab, by selecting the drop down arrow and selecting Upload From File.

 

For more insight on how to go about this process, use the following article here

 

Let me know if you need any further help.

 

Kristian. 

AnjaliGeneration
AnjaliGenerationAuthor
May 5, 2021

Thanks for the reply.

 

I can confirm there has been no error message, I just noticed the miss-match when trying to reconcile payments. So far I have only found such an error in March but I'll do a Jan to April check.

 

Your suggested combination of 'Exclude' and 'Import' to get it all the transactions correct is what Ill do. Thanks for the response.

 

 

Terms & ConditionsAccessibility statement