How do I get a new user ID to send to the correct email address?

Thanks for visiting the Community, @vicki23.

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. To isolate this, try logging into your QuickBooks Online (QBO) account using a private browser (incognito) and add the new user again.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Just in case, I'll add these articles for future reference:

• User types in QuickBooks Online.
• Add, delete, or change user access.

Please leave a comment below if you have any other issues or concerns, and I'll get back to you right away. I'm always here to help. Have a good one!