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coastalrandr
April 5, 2019
Question

How do I get notification when an email has failed to send?

  • April 5, 2019
  • 3 replies
  • 0 views
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3 replies

Adrian_A
Adrian_A
April 5, 2019

Hi coastalrandr.

 

The email that has not been sent will be shown when you click View the errors link under the Dashboard tab.

 

 

You'll want to make sure that the email address is correct and then click Send to try sending again.

 

I'm just a post away if you need anything else. Have a good day!

C
coastalrandrAuthor
April 5, 2019

When I CLICK ON MY DASHBOARD TAB NOTHING HAPPENS

Adrian_A
Adrian_A
April 5, 2019

Thanks for getting back to me, coastalrandr.

 

You can do a basic troubleshooting to identify if this is a program behavior.

 

First, you can use a private or incognito window since it will not store any data history. Second, if the error still occurs, you can clear your browser's cache. Doing this will help your program to start fresh. Lastly, if you still encounter the same error, you can use a different browser. There are times that the browser you're currently using isn't working.

 

You can always get back to me if you have further clarifications.

J
jamesUS
April 8, 2019

Hi coastaltandr, thanks for following up. I just did a test sending invoice to a non-existent email address. When returning to the 'invoices' tab of QuickBooks Online, I get a notification showing me that my invoice failed to send. Check out this screenshot:

 

https://imgur.com/a/KUijTGL

Is that helpful?

P
praetas
April 9, 2019

Still didn't answer his question - if Quickbooks has the capability to email an invoice, it should have the capability to email a notification to a specified email (the QBO user) that an email to a particular recipient (customer) failed.

 

This has happened to me on numerous occasions.  I think an invoice is past due and only discover when going into the invoice that it was never received by the recipient for one reason or another, and I lose days or weeks on A/P processing because of the problem.

    S
    SUSAN DENT
    May 8, 2022

    this is very frustrating , I am having the same problem , how are we supposed to check if the email has bounced?

     

    I have done scything you say but , under dashboard there is not a tasks icon , so am unable too click on something that isn't there . Is it under something else ?

     

    I thought the whole idea of quickbooks was to make it easier , I have just sat for the past three hours trying to find this. 

     

    Also when I send statements and invoices it sends multiples of the same statement or invoice , this is most annoying and looks totally unprofessional , how can I stop this happening 

    R
    Rasa-LilaM
    April 9, 2019

    Thanks for joining on this thread, praetas.


    Allow me to step in for a moment and share some additional information about notification for bounced email.


    Currently, there isn’t a direct way of notifying the sender about undelivered transactions. When an invoice fails to send, the recipient's email service sends a failure or delivery error notification to your email service.


    If the delivery failure error is sent to us by your service provider, a notification is added to the transaction. As mentioned by my colleague, you’ll have to click on the View the errors link on your Dashboard to see the lists of failed emails. 

     

    I don’t want to leave you empty-handed, so I’m adding a link to help you stay up to date on the latest product improvements. This page contains articles and guides to help grow your business using the product: QuickBooks Resource Centre.


    The information I provided should help you move forward.


    If there’s anything else I can help you with, please leave me a comment. I’ll be right here to assist further. 

     

    C
    contact15
    September 9, 2019

    I am having the same trouble but I do not get any error messages on my dash board ( and never have)

     

    How do I fix this

    Bonny_
    Bonny_
    September 9, 2019

    Hi contact15,

     

    If you're not seeing the Dashboard message, you can check from within the invoice you sent to see if it was delivered or not, under the Customer's name.

     

    It should look like this:

    If you don't get any message, then the email has reached the recipient, but if they don't receive it, they may have to mark quickbooks@notification.intuit.com as a safe sender.

     

    Hope this helps!

     

    Bonny

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