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D
dfbb
June 3, 2024
Question

I am cannot move a rule using the priority dots.

  • June 3, 2024
  • 1 reply
  • 0 views
Clicking and dragging the rule using the dot matrix is not working. Is there some process I am missing?

1 reply

I
IntuitSheila
June 3, 2024

Hi dfbb,

 

Thank you for posting in the Community!

 

I replicated your concern about moving the priority dots in the bank rules and was able to re-arrange them in my test file. 

 

To isolate the situation encountered, let's perform some basic troubleshooting steps to isolate the situation encountered in your QuickBooks Online account. To start with, use a new incognito window or a different supported browser. Using an incognito window does not store any data file.

 

Here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

Then, log in to your QBO file and access your bank rules and re-arrange them through drag and drop option. Wait for a few seconds before making any action. If it worked out using incognito window, let's clear cache and cookies on your browser. 

 

If the problem persists, let's use a different supported browser or a different device. 

 

Drop by again in the Community if you have further concerns. I am around to help you. 

 

 

D
dfbbAuthor
June 3, 2024

Many thanks IntuitSheila, appreciate your prompt response.

I logged into my account using Edge (rather than Firefox), still had the same problem.

I have overcome my dilemma by copying the rule, modifying it's name slightly and saving. It moved to the end of my rules which is what I was trying to do. Then I deleted the original rule, and renamed the rule back to it's original.

Thanks again, Cheers Murray

I
IntuitSheila
June 3, 2024

Hi Murray,

 

It's good to hear you were able to copy the rule and create a new one. If you are still experiencing the issue with unable to move the rule using the priority dots. I recommend contacting our Customer Care Team. That way, they can further check your account in a secure form and can escalate it with our engineers. 

 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
 

  • Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
  • Call us. M-F, 8:30 AM to 6:30 PM, AET.

Post again in the Community if you have further questions. I am around to help you. 

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