I am receiving a 163 error trying to connect to my Greater Bank account. I've tried to connect for the last week and it wont do so. Please help!

Hi there, @claudesrepairs. 

Thanks for your first post. I'm here to help ensure you can connect your Greater Bank account in QuickBooks. 

s an insight, error 163 is an Online banking error means QuickBooks for some reason is not able to connect with your banking website to download and fetch user's data from it. 

Here are some possible causes of error 163 in QuickBooks: 

1. The error is also triggered by the cache and junk files present in the browser you are using to access QuickBooks Online banking.
2. Poor internet connectivity or no internet connection.
3. If your banking info like the website, routing number, or account number is changed.
4. Banking website temporarily down for maintenance.

To fix this issue, let's first use an incognito or a private window to confirm a browser-related problem. Follow these keyboard shortcut keys below: 

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Then, follow these steps to connect your bank: 

1. Log in to your QuickBooks Online account and choose Banking from the left side.
2. Click the banking tab, then select the Edit option with a pencil icon.
3. Choose Edit Sign-in Info beside your bank account.
4. Type the correct login credentials of your online bank account for verification.
5. Once successfully log in to your bank account, save the login info and try updating the transactions once again.

For future reference, read through this article to learn more about what you'll need to do if you get a bank error or can't download transactions in QuickBooks Online. 

Feel free to message again if you have additional concerns. I'm always around to get back and help. 

I understand this error is because the Greater has "updated" their website and it will no longer talk to Quickbooks

Can someone from Quickbooks PLEASE let me know if you are actually working with the Greater to fix this!

Latest reply from the Greater:

Statement data is only provided to XERO and MYOB after our customer signs an 'Authority to Disclose Information' form. The statement data is transmitted via secure encrypted links and cannot be accessed by anyone except the customer and (if allowed by the customer)their accountant. This is the most secure way to share data.

Providing your username and password to third parties can actually give them full access to your accounts including the ability to withdraw funds via third party transfer, BPAY and OSKO.
There has been no recent change to our General Banking Terms & Conditions in regards to providing your online banking details to a third party.
As per point 43.1 on page 39, 'You should make sure that no one knows your online banking username and password or Greater Bank app access code including any joint account holder. This is because we will assume anyone with access to your online banking (including through mobile banking or the Greater Bank app) has your authority to use any of the products or services available through online banking.'
If QuickBooks records were fraudulently obtained and a Greater Bank customers accounts were compromised due to a customer providing their online banking details to QuickBooks, our customer would be liable for any of these financial losses.

You can certainly manually upload transactions to Quickbooks after exporting transaction listings from Online Banking as a CSV file. This is the most secure way to import information to Quickbooks.