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Mar 14, 2021 5:51 AM UTC
Question

I am unable to create a Pay Run as the status of my subscription is Keypay Exception. How do I rectify this?

Original commenter did not share additional details

2 replies

Mar 14, 2021 6:41 AM UTC

I've got the same error. Have tried different things, including the following, but with no luck:

- tried different browsers (Safari, Chrome, Firefox)

- tried the app

 

Cleared cache etc but also no luck.

 

Please post if you find a solution. 

Zac Product Champion
Mar 15, 2021 12:08 AM UTC

Hi Anirban-Mahanti, 

 

There was an outage on Sunday 14th which prevented QuickBooks Online Payroll powered by KeyPay users from viewing or running payroll. This has since been fixed and users should no longer be experiencing any more difficulty.

 

Thank you for your patience and understanding on this.