I cannot access my account

Thanks for sharing your concern with the QuickBooks Community, @Sherriewin,

I want to make sure you're able to login to your account successfully. Before anything else, can you please share the exact error message you're getting after sign in? I need this to check for any ongoing issues reported to our engineers.

For now, have you tried accessing your problem is caused by the large data in the cache. Your browsing activity will constantly overwrite itself without deleting the old stuff which often cause problems with QuickBooks.

The private window will not save any history making it a good place to identify browser problems. To start Incognito mode, use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it does, clear the browser's cache. This will help delete the history, so you can start in a clean slate. 

However, if the problem persists, I would recommend reaching out to our Live Support Team. They can log an investigation regarding this problem. To contact us, follow these steps below:

1. Go to the (?) Help menu and click on Contact Us.
2. Use the keyword Payroll, Account Management and Billing to get a live agent.
   
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   

When using the messaging option, a small discussion box will open at the bottom right section of your monitor. An agent will be with you after filling in the information. See this:

Reach out to us during our operations hours. You will see it here: Support hours and type.

If you have other questions about our program besides this login concern, please visit us anytime. We are more than happy to help you out. Have a lovely day, and thanks for reaching out to the QuickBooks Community!