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Jun 28, 2019 9:39 AM UTC
Question

I click on employees and it goes to a login page?? my normal login is not working?

Original commenter did not share additional details

1 reply

Jun 28, 2019 10:47 AM UTC

Hello Rebecca,

 

Though cache files help QuickBooks processes, it can also cause unexpected issues. We can do browser troubleshooting steps to get rid of this possibility:

  1. Let's use a private browser since it doesn't store cache files. Then, try clicking the employees again.
  2. If you can do it successfully, we can go back to your regular browser and clear the cache storage.
  3. We can also use other supported browsers as an alternative. Each of it uses different sets of cache files.

I'd also appreciate if you can provide additional details about this such as error messages or screenshots.